Physicians Refer a Patient

Referral Process: Central Intake Model

The orthopaedic surgeons at Richmond Orthopaedic & Sports Medicine are committed to improving patient access and to decreasing consultation wait times for both surgical and non-surgical patients.

Patient referrals can be directed to the “First Available Physician”, where the patient will be centrally triaged to see the most appropriate orthopaedic surgeon for the patient’s condition. Alternatively, the patient and their referring provider can choose which orthopaedic surgeon they would like to see and will be placed on that specialist’s consultation wait list.


Dr. Erik Calvert: Foot/Ankle reconstruction, Knee arthroscopy, ACL, Knee arthroplasty, Trauma

Dr. James Douglas: Shoulder, Knee (excluding arthroplasty), Sports Injuries, Trauma

Dr. Mark Gatha: Sports injury, Adult Hip and Knee Arthroplasty (including Partial Knee), Trauma

Dr. Chad Johnson: Adult Hip & Knee Arthroplasty including partial knee, Knee Arthroscopy, Trauma

Dr Richard Kendall: Adult Hip & Knee Arthroplasty (including Partial knee), Knee arthroscopy, Trauma

Dr. Fay Leung: Shoulder, Hip arthroscopy, Knee (excluding arthroplasty), Trauma

Dr. Thomas Lu: Adult Hip & Knee Arthroplasty, Knee arthroscopy, Upper extremity, Trauma

Dr. Kristen Taunton: Non-operative Orthopaedics- shoulder, knee, hip, sports injury

Dr. Kenneth Hughes: Non-operative Orthopaedics- Adult hip & knee osteoarthritis; shoulder, knee, foot

What You Can Expect:

  • Efficiency – faster referral processing, and shorter wait times along with timely communication back to the referring office and the patient.
  • Appropriateness – the right patients are seen by the right specialist.
  • Satisfaction – for patients, referring physicians, and clinic staff due to streamlined processes and better communication.